Terms & Conditions

Krono Shop e-Store Sales, Delivery and Payment General Terms and Conditions

 

§ 1 Information about Krono Shop and Important Contacts

Information under the Electronic Commerce Act and the Consumer Protection Act:

  • Trade name: Kronospan Bulgaria EOOD ("Кроношпан България" ЕООД)

· UIC: 102063228

· VAT ID: BG102063228

  • Registered address: Burgas, Severozapadna promishlena zona

· Business address: Ravno pole 2129, Elin Pelin Municipality, Verila 1 Storage Base

  • For communication: Burgas, Industrial Zone North-West, email: service-bg@krono-shop.com, phone: 0800 19889 – available from 9.30 AM to 4.30 PM, Monday to Friday (*excluding public and bank holidays).
  • Website: www.krono-shop.com

 

Users may contact Krono Shop e-Store support employees via the communication channels listed above during these working hours: from 9.30 AM to 4.30 PM, Monday to Friday (*excluding public and bank holidays).

 

Supervisory authorities:

Personal Data Protection Committee  

Sofia, 2,  Prof. Tsvetan Lazarov blvd.,

Phone: +359 2 91 53 518

Email: kzld@cpdp.bg

Website: www.cpdp.bg

 

Consumer Protection Committee  

Sofia, 4A, Slaveykov blvd., floors 3, 4, and 6

Phone: +359 2  980 25 24, Fax: +359 2  988 42 18

Hotline: 0700 111 22

Website: www.kzp.bg

 

                               

§ 2 Scope

1. These General Terms and Conditions shall govern the relationship between KRONOSPAN BULGARIA EOOD ("КРОНОШПАН БЪЛГАРИЯ" ЕООД), UIC: 102063228, hereinafter referred to as "Krono Shop", on the one hand, and the individuals using the website and e-Store located at www.krono-shop.com, hereinafter referred to as "User/s", on the other hand.  

2. Any Krono Shop remote online purchase contracts shall be exclusively governed by these Krono Shop e-Store Sales, Delivery and Payment General Terms and Conditions.

3. These General Terms and Conditions are binding for all persons using the website and/or signing up at: www.krono-shop.com. By using the website, the Users are bound to comply with these General Terms and Conditions.

 

§ 3 Offers and Entering Contracts

4. Krono Shop shall provide goods to the Users remotely and available at a charge using the website and the e-Store following an explicit request by the User.

5. Krono Shop reserves the right to unilaterally make changes to the goods offered on the website, as well as their parameters and specifications. Krono Shop may alter the information posted on the website without prior notice to the User. The Krono Shop offers are non-binding regarding pricing and delivery deadlines.

6. When the User places an order, it is considered a binding offer for the buyer. The User's order shall be considered an e-Store purchase offer. The email confirming that the order has been received shall not be considered the final acceptance of the order by Krono Shop. As a seller, Krono Shop may accept this offer by sending a notice to the buyer, stating that the goods are ready for despatch. This is considered the final order confirmation by Krono Shop.

7. The remote purchase contract is considered executed from the moment the User receives an email by Krono Shop, notifying the User that the ordered goods are ready for despatch.

8. Krono Shop may, at any time prior to the contract's execution, refuse to deliver the goods ordered. The User shall be reimbursed with the full order amount as specified in §7 and in accordance with the return policy set forth in these General Terms and Conditions.

 

§ 4 Placing an Order

 

9. Placing an order and executing a remote purchase contract from the Krono Shop e-Store may be done by any person over the age of 18 using the website. Orders may be placed both by registered and unregistered users.

10. The User agrees and declares that they will provide correct, accurate, current and complete information when filling out their details in the process of placing an order.

11. Should the User provide incorrect, inaccurate, outdated or incomplete information in the process of placing an order, Krono Shop may:

- ask the User to correct and/or add to the information to make it respectively correct, accurate, current, or complete; or          

- refuse delivering the ordered goods to the User.

Krono Shop shall not be held liable for incorrect and/or incomplete orders resulting from the details provided by the User. Krono Shop shall not be held liable for undelivered orders or other unfulfilled obligations resulting from incorrect, inaccurate, outdated and/or incomplete details, and any possible re-sending of these goods shall be at the expense of the User.   

12. The User may order any goods listed on the website. When placing an order, the User may select the type and quantity of the goods, the delivery method and deadline, depending on the options offered by the website.

13. There may be limitations to the quantity of goods when purchasing large quantities (e.g. samples). In view of the nature of the goods offered on the website, there minimal order quantities have been introduced for certain items (e.g. the minimal order quantity for laminated flooring is one pack).

14. Krono Shop shall provide information on the goods offered at the e-Store, including the item's basic specifications, price, transport and delivery costs, and any additional information aimed at supporting the User in making an informed choice during their purchase. Krono Shop shall not be held liable for inaccuracies in the item description that are not related to its basic specifications, and does not claim that the additional information is comprehensive.  All information under Art. 4 of the Consumer Protection Act applicable to any product offered in the e-Store, as well as any additional information is available on the website. In compliance with the green policy adopted by Krono Shop it is available online and will not be additionally attached to the goods upon delivery.

§ 5 Prices and Payment Terms

15. The User explicitly declares that they have familiarized themselves with the provision stating that any e-Store and website order incurs a payment obligation for the User. The prices are listed in BGN and are final, and shall include VAT, but exclude any costs associated with transporting and delivering the order to the User's designated address. The delivery cost is calculated separately and is not included in the specific item price listed in the e-Store.

16. Krono Shop may change the prices listed on the website at its own discretion, at any time and with no obligation for providing prior notice to the Users. The User shall be obliged to pay the price listed on the website at the time of placing the order, regardless of whether it is higher or lower than the updated price.  This information is an integral part to the contract and may only be amended with the Parties' mutual agreement as provisioned in § 5, it. 17 of the General Terms and Conditions.

17. An exception to the above may be allowed in cases where between the order placement by the User and the contract's execution there has been a significant change in the prices of the raw materials, regular expenses, or any other economic circumstances that have a detrimental impact on pricing for Krono Shop. Then, the latter may update the prices to reflect any such changes. In that case, the User may agree to pay the updated price or cancel the order and receive a full reimbursement as set forth in §7 and in accordance with the return policy in these General Terms and Conditions.

18. The payment for the goods shall be finalized upon placing the order by the User via debit and/or credit card, or by wire transfer. All payments shall be in BGN.

19. Krono Shop shall not be held responsible for any expenses related to fees, commissions or any other additional payment made by the User or their processing bank in relation to the transaction itself, or for any currency exchange. The same applies for transactions by Krono Shop to the User, regardless of whether they are related to any reimbursement or for any other reason.

20. When choosing the debit and/or credit card payment option, they may use Visa, Visa-Electron, Maestro, and MasterCard. The V-Pay, American Express, JCB, Discover, and Diners Club options are not accepted, and this list is not exhaustive.

21. When choosing the wire transfer payment option, the Reason for Transfer field should include the order number. If no payment arrives at the Krono Shop bank account within three working days from the User's receipt of the order confirmation notification email, the order is considered to be automatically canceled. Krono Shop holds no obligation or responsibility for any such orders.

22. The Users agree that the delivery shall be documented via e-invoice issued by Krono Shop. Issuing e-invoices complies with the green policy adopted by Krono Shop. The invoice for the ordered goods shall be sent to the email address provided by the User at the time of placing the order.

23. The Users may cancel their order without listing a reason until 11:59 PM EET on the same day that the order has been placed. The notice shall be sent using the features available in the user account for registered Users; for unregistered Users, it shall be sent using a button in the email received confirming order placement.  Any costs will be reimbursed as provided in §7 and in accordance with the return policy listed in these General Terms and Conditions.

After this deadline, the order is considered to be automatically confirmed by the User. Krono Shop reserves the right to refuse reimbursement for delivery costs, if any.

24. The Users understand and agree that certain goods may not be available at the time of the order. If Krono Shop is unable to fulfil the order due to being out of stock or having insufficient inventory, Krono Shop shall notify the User using the contact phone number provided by the User or by sending an email to the email address provided by the User. If the User does not agree to the updated delivery deadline, Krono Shop shall reimburse the User for the cost of the ordered goods.

§ 6 Delivery and Delivery Deadlines

25.1. Deliveries are made in the Republic of Bulgaria, to an address chosen by the User. A signature will be required on delivery following identitiy verification.

25.2. Krono Shop shall not be held liable for undelivered orders or other unfulfilled obligations resulting from incorrect, inaccurate, outdated and/or incomplete details, and any possible re-sending of these goods shall be at the expense of the User. 

25.3. If, after two visits within the same day to the address listed by the User, the courier has not been able to complete the delivery and/or contact the User at the phone number listed by the User, the remote sales contract shall be automatically terminated, and Krono Shop shall be free of its obligation to deliver the ordered goods. In case of such remote sales contract termination, Krono Shop shall reimburse the User for the paid amount.

26.  The delivery address specified by the User must be accessible by asphalt or paved road, and the delivery is made to the place closest to the specified delivery address, which (at the discretion of vehicle driver) allows unimpeded and safe parking, lowering of the cargo board and unloading.

27. The delivery shall be performed by a third-party delivery service provider. The delivery price is not included in the price of the goods. The transport and delivery cots depend on the weight and volume of the ordered items, the delivery area and any additional services (inside home entrance drop-off, fixed-time delivery, etc.). The delivery provider's pricelist shall apply.

27.1. Weight of the items listed on the website is indicative and has no binding force.

27.2. Krono Shop reserves the right to provide free delivery subject to certain conditions set out on the website. In case free delivery requires placing an order over a certain value, only the value of the ordered items is to be calculated, without including any additional services (inside home entrance drop-off, fixed-time delivery, etc.), if the User has requested such.

27.3. The delivery under item 27.2 is made to an address and does not include inside home entrance drop-off.

28. The delivery time is 72 hours from the day following the day on which the order is confirmed. If the estimated delivery date changes, Krono Shop will inform the User.

29. The estimated delivery dates shall be provided upon the order's confirmation and in the email by Krono Shop notifying the User that the ordered goods are ready for despatch. The estimated delivery dates will be observed, if possible. When the order arrives at the delivery company's main storage facility, the User will receive a notification for the expected delivery date. Alternatively, Krono Shop may provide a tracking number to the User which they can use to track the progress of their shipment handled by the delivery provider. Krono Shop shall not be held liable for any delays if the order is not delivered within the specified deadline due to circumstances out of its control or depending on third parties.

30. Krono Shop shall be free of any liability for the duration of any circumstances out of its control that prevent Krono Shop from fulfilling the relevant obligation (Force Majeure), including, but not limited to: inability to procure raw materials and transportation; fires, earthquakes, droughts, tidal waves and floods; war and wartime action (whether official or unofficial), invasion, acts performed by an outside enemy, military conscription, requisitioning or embargo; uprisings, revolutions, coups, military dictatorships, usurpation of power or civil war; any threat related to or arising from radioactivity, toxicity, epidemics, explosions or any other hazardous threat or event; riots, tumults, roadblocks, strikes, intentional delays, lockouts or any kind of production disturbances, and any other event or phenomenon, which, even if not mentioned herein, has been unforeseeable and out of the control of Krono Shop, or if it has been foreseeable, it has been inevitable. The agreed delivery deadlines shall be extended by the duration of the Force Majeure effect. The User may not cancel any deliveries due to delays caused by Force Majeure.

31. Krono Shop may perform partial delivery after receiving the User's consent.

32. If the User has provided a written statement outlining an agreement to ship to an address belonging to a third party with no contractual relationship with Krono Shop, the receipt of the goods by the designated third party shall be considered duly completing the delivery. In addition to that, a third party shall be any person who has not placed the order but accepts the goods upon delivery on the delivery address designated by the User. In any case, however, a signature will be required on delivery following identitiy verification.

33. Upon receiving the shipment and accepting the goods, the User must ensure that all items have been delivered and that there is no visible damage or flaw to the packaging of the goods (cartons or packs). Any refunds related to incorrect delivery or deviations in the delivery quantity which may be detected via simply inspecting the packaging and the goods' outward appearance, shall be performed upon accepting the goods in the presence of the courier.

 

33.1. If upon receipt the delivery's contents are found to be damaged, and in case of shipments with damaged packaging where there are grounds to suspect tampering with the contents of the delivered shipment not upon accepting the shipment by the recipient, a Statement of Findings shall be drafted in two identical copies, then signed by both the courier and the shipment's recipient, i.e. the User.

If the cartons/packs are damaged or contain defects, the User may:

- refuse the delivery and sign the documents by marking "refused due to damage".

- fully/partially accept the delivery, then notify the courier and sign the documents by marking "damaged".

In any case, the User shall inform Krono Shop via email sent to service-bg@krono-shop.com in order to report the manner and nature of the problem and if possible, enclose a copy of the Statement of Findings drafted between the User and the courier.

 

33.2. In case of failure to follow the procedure above (including lack of a filled Statement of Findings and/or failure to notify under item 33.1., etc.), the transportation costs in both directions shall be borne by the User.

 

33.3 Upon refusal to accept the delivery for no objective reason, as listed in it. 33, the transit costs in both directions shall be borne by the User.

34.1.      Upon receiving the goods by the User, the risk of accidental perishing of the goods shall be transferred to the User in their capacity as such as defined in the Consumer Protection Act.

 

34.2. In any other case, the risk of accidental perishing of the goods shall be transferred to the User, resp. buyer, upon transferring the goods to the person tasked with transit, or upon leaving the Krono Shop storage facilities for dispatching.

§ 7 Cancelling a Remote Sales Contract on Grounds of Art. 50 of the Consumer Protection Act (CPA)

35. The User, in their capacity as such as defined in the CPA, may cancel the remote sales contract and request a return of the goods ordered and purchased by them within the legally provided grace period of 14 (fourteen) calendar days. This period is calculated as follows: from the date the goods have been received by the User or by a third party that is not the User and has been assigned by the User, or if the User has ordered multiple items within the same order and those items are delivered separately, from the date the last item has been received by the User or the third party that is not the User or the courier.

36. Returns are performed under the following conditions:

- The User shall notify Krono Shop in advance using the features available in their user account, or for unregistered Users – via email sent to service-bg@krono-shop.bg, stating that on grounds of Art. 50 of the CPA, they are refusing the remote sales contract.

Krono Shop shall confirm receipt of this notice via email; 

- Due to the specifics of the goods, the User shall return the items using the same delivery service provider used for the initial delivery.

- The goods have not been processed or re-processed, or with an altered appearance (e.g. assembled, installed or cut).

37. In order to exercise their right under Art. 50 of the CPA, the User may optionally use the order cancellation form provided by Krono Shop and available at: https://krono-shop.com/media/pdf/df/10/47/KS_Withdrawal_Form_EN.pdf As defined in the CPA, the consumer shall clearly state their decision to cancel the contract. Krono Shop shall immediately send an email confirmation that the cancellation has been received. 

38. The User shall return the goods back to Krono Shop without any undue delay and in any case no later than 14 (fourteen) days of the date of the notification for cancelling the remote sales contract.

38.1. After receiving information that the consumer wishes to exercise his right under Art. 50 of the CPA, Krono Shop will contact them in order to assist in organizing the return of the goods. In this case only, the special prices agreed by Krono Shop with the partner courier shall apply.

39. Any costs related to transit or other expenses (including additional services requested by the User) related to returning the goods shall be exclusively borne by the User. The User agrees these costs to be deducted from the amount, which is to be reimbursed. Until the goods have been transferred back by the User to Krono Shop, the risk of accidental perishing or any damages shall be exclusively borne by the User.

40. In case of damaged packaging, violated integrity of the protective stickers or other marking by fault of the User, Krono Shop reserves the right to not reimburse the full amount. The User shall be responsible for the reduced value of the goods caused by trying out the goods in manner that differs from what is usually necessary to determine their nature, specification and proper functioning.

41. Krono Shop shall reimburse the User for the costs, including the costs incurred by the initial delivery, with no undue delay and no later than 14 (fourteen) days from the date of being notified of the User's decision. Krono Shop shall provide reimbursement via the payment method used for the initial transaction.

Krono Shop is not obliged to reimburse any additional delivery costs except the standard delivery offered by Krono Shop, namely fixed-time delivery, inside home entrance drop-off, and other delivery services selected by the User.

§ 8 Warranty; prescription deadlines

42. In accordance with Art. 105 and the subsequent articles of the Consumer Protection Act (CPA), the goods have a legal guarantee for a period of 2 (two) years from the date of purchase to comply with the sales contract, meaning that Krono Shop (in compliance with the CPA's provisions and deadlines) shall be held liable if the goods do not comply in any way with the sales contract upon the delivery of the goods and for up to two years after their delivery, even if Krono Shop wasn't aware of the non-compliance. In accordance with Art. 123 and Art. 126 of the CPA, the User (in their capacity as such as defined in the Consumer Protection Act) may may claim make a claim about a product within two months after ascertaining the non-conformity with what has been agreed. Complaints in respect of services may be addressed within fourteen days after detection of the non-conformity of the service with what has been agreed.  

43. Insignificant deviations in shape and format do shall not constitute non-compliance with the sales contract if those deviations have been listed in the relevant quality guidelines and known to the User. The User may not claim contract dissolution if the non-compliance of the user goods with the contract is insignificant.

44. When the flawed goods have been duly refunded and returned in accordance with Item 42 above, the User may choose between repair and replacement – meaning that Krono Shop could subsequently fulfil its obligations by removing the flaw or by delivering goods that have no flaws, except when this is not possible and the compensation option selected by the User is disproportionate to the other option. In such case, the proportionality rules apply, as defined in Art. 112 of the CPA.

45. Making the user goods compliant under the sales contract should be performed within 1 (one) month of the User's refund claim.

46. The User's right of warranty claim is lost if the delivered goods have been altered, re-processed, stored or used incorrectly. Prior to processing or re-processing of the delivered goods, the User must inspect them for fitness for their intended use, even if they have been previously provided with samples of these goods.

47. Krono Shop shall not be held liable for any deterioration of the goods when used outside the EU, unless Krono Shop has guaranteed the fitness of the materials under such conditions.

48. Outside the statutory warranty, Krono Shop may at any time change the commercial warranty terms, which goods are eligible for warranty, or cease providing commercial warranty altogether.  Commercial warranties shall apply on the condition that the products' instructions for use have been followed. The warranties do not apply for items that have been incorrectly stored or installed, used not as intended, cleaned incorrectly or using the incorrect agents. The warranties do not cover normal wear and tear and damage which has occurred as a result of impact or from other external sources. The warranties do not apply if the items have been used in an outdoor environment, in a humid environment or not in a home environment (unless otherwise specified).

49. The consumables and accessories offered by Krono Shop are not subject to warranty hereunder.

50. The provisions above regulate Krono Shop's warranty obligations exclusively and comprehensively, with the exception of any applicable conflicting contractual or compulsory legal provisions.

§ 9 User Account Registration

51. Using the website does not require creating a user account. In view of the voluntary nature of such registration, orders may be placed with or without registering.

52. The User signs up for an account by filling out a registration form. The required fields are marked with an asterisk. The User agrees and declares that they will provide correct, accurate, current and complete information when filling out the registration form. By registering, the User volunteers their personal data, as required by the registration form. Krono Shop may change the amount of personal information required for registering for the website at any time, subject to the applicable law. If there is a change to some of the registration form information, the User must update the relevant sections in their user account. Krono Shop shall not be held liable in any way if the User fails to perform their obligation related to the above.   

53. The User is solely responsible for protecting their email address and password, and for any actions taken by third parties using their email address and password.

54. The user account provides the User with the ability to review and edit the data entered upon registration at any time, and also provides full access to all their orders, an option to cancel orders, and opt out of information messages, promotional offers, leaflets, newsletters, etc.   

55. By creating a user account, the User agrees to receive an information newsletter on their email address and also explicitly agrees and accepts these General Terms and Conditions.

56. The user account, resp. registration, can be canceled at any time at the User's request.

§ 10 Limitations of Liability; Disclaimer

57. Even though Krono Shop takes maximum reasonable care to ensure that the website's content is correct and up-to-date, Krono Shop cannot guarantee its correctness.

58. The website may become unavailable from time to time due to maintenance or hardware failure, or for various other reasons.

59. Krono Shop shall not be held liable for any delays, interruptions, errors, defects, omissions or deletions related to failures in the communication lines, operation or transmission, alteration or theft, destruction or unauthorized access to user communications.

60. Krono Shop shall not be held liable for any technical or non-technical failures or other issues related to hosting services, computer systems, servers or providers, telephone networks or services, desktop and mobile equipment, software, or players due to technical issues or internet traffic jams, or related to the website, including damage or failure of a computer, mobile phone, or other hardware or software belonging to the User or another person, related to or arising from the use or downloading of content related to the network and/or the website.

61. The website may contain links to third-party websites or resources that may be obvious or not, and software, text, graphics, articles, pictures, designs, audio, video, music, information, software applications, plugins, and other third-party content. Krono Shop does not own and does not control and shall not be held liable for the contents or the performance of any third-party content listed or linked on this website.

62. The compulsory legal liability for product defects remains in effect. Any exclusion or limitation of Krono Shop's liability shall also apply regarding the personal liability of Krono Shop's employees, workers, collaborators, representatives, and assistants.

§ 11 Applicable Law; Competent Jurisdiction

63. For any matters not settled in these General Terms and Conditions, the provisions of Bulgarian law shall apply.

64. In case of a dispute between the Parties, they shall make an effort to amicably settle the dispute out of court. If the Parties cannot reach an agreement on any dispute arising from or related to these General Terms and Conditions or their interpretation, validity, enforcement or termination, and any dispute related to correcting any omissions or adapting omissions to newly-emerged circumstances, shall be settled by the competent courts in Bulgaria.

§ 12 Final Provisions

65. The Parties state that in view of properly entering into an agreement and the related documents thereto, communication in that regard and performing any contractual obligations thereunder requires providing documents that contain personal information. In accordance with the requirements set forth in Regulation (EC) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), each Party hereby declares that they shall handle personal information in same lawful and transparent for the Data Subjects manner, and that they will comply with the applicable law related to protecting personal information.

66. Should any part of these General Terms and Conditions be found to be void or unenforceable, it shall not affect the validity of any other provision of these General Terms and Conditions. The contracting Parties shall attempt in good will to negotiate the replacement of the part of these General Terms and Conditions that has been found void or unenforceable. If the Parties fail to agree on a replacement provision, it shall not affect the validity of the rest of these General Terms and Conditions. The same applies for any omissions.

67. Reproducing text, images and information on the website is done in accordance with the Copyright Act and its related policies and acts that govern such relationships.

68. Any change or deviation from the provisions above requires a written validity form. This also applies about the written form provision itself.

69. In case of any inconsistence between these General Terms and Conditions and a separate agreement, the separate agreement shall have priority.

70. These General Terms and Conditions have been executed in Bulgarian and English. In case of any inconsistency, the Bulgarian text shall prevail.

71. These General Terms and Conditions come into effect on 01.06.2020 and shall apply for any remote contracts enacted through the website and the e-Store to which Krono Shop is party. These General Terms and Conditions may be amended by Krono Shop following due notification by the latter to all registered website Users.

72. The most current formulation of these General Terms and Conditions is available on the Krono Shop e-Store webpage: www.krono-shop.com

 

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