Privacy Policy

Krono SHOP and its owner respect your right to privacy in the online world when using this website and communicating electronically with us. Please read our Privacy Policy carefully so that you can understand how we collect and use personal data and other information that we obtain when you use this website. By proceeding in your use of this website, you automatically agree to the terms of this Privacy Policy.

For the purposes of this Privacy Policy, "this website" means the www.krono-shop.com website including all documents that may from time to time be on or part of this website Within the meaning of this Privacy Policy "personal data" consists of information that can be used to identify you, contact you or draw up a personality or network profile of you (e.g., name, address, telephone number and email).

We have put together a list of FAQ that shall inform you of the measures that we take to maintain the privacy and security of the personal data and other information shared with us when you use our website. If you have any further questions concerning our use of your personal data and other information or any other queries with regard to our Privacy Policy, please contact privacy@krono-shop.com.

Please find the relevant answer to any of the questions below.

1. What does this Privacy Policy cover?
2. Who is responsible for the personal data collected on this website?
3. Do special rules apply if you are under the age of 18?
4. Why and on what legal basis do we process your personal data?
5. May we use your personal data for further purposes and share it with third parties?
6. Do we collect and process automated data?
7. Do we use cookies?
8. What happens to information provided or exchanged by email and feedback facilities, and in chat rooms, notice boards, newsgroups on your website?
9. How can you ensure that your personal data remains accurate?
10. Is your personal data secured?
11. What happens to your personal data submitted to other websites?
12. Who is responsible for personal data of others provided to you?
13. Can we change the Privacy Policy?
14. Can we send personal data abroad?
15. What are your rights and how can you contact us?

1. What does this Privacy Policy cover?

This Privacy Policy covers our use of your personal data and other information which we receive from you when you use this website.

2. Who is responsible for the personal data collected on this website?

The information you provide through this website is controlled by Krono SHOP (hereinafter also referred to as "we" or "us"), with UIC: 202714437, having its seat and registered address at Burgas, 8000, Severozapadna promishlena zona. You can reach us by e-mail at privacy@krono-shop.com.

3. Do special rules apply if you are under the age of 18?

If you are under 18 years old please do not send us your personal data (for example your name, address or email). If you are under 18 years old and you wish to ask a question or use this website in a way which requires you to submit your personal data, please do so do so through your parent or guardian, or do so in a way strictly related to the tasks assigned to you by your superiors as part of your profession and in coordination with your superiors.

4. Why and on what legal basis do we process personal data?

We collect and process personal data in order to:

• respond to queries or requests submitted by you
• process orders submitted by you
• administer or otherwise carry out our obligations in relation to any agreement you have with us
• anticipate and resolve problems with any goods or services supplied to you
• create products or services that may meet your needs
• conduct internal market research and tracking of sales data
• informing you about our products and services, which may include contacting you by email or telephone
• giving the personal data to selected third parties allowing them to perform shipping and delivery of the goods ordered, as well as additional services
• giving the personal data to selected third parties allowing them to send you information which may be of interest to you (such as product or service information).

We process your personal data based on the following legal basis:

• Processing your personal data is necessary for the performance of a contract with you or at your request (Art. 6 (1) b) GDPR).
• Processing your personal data is necessary for the purposes of our legitimate interests or the legitimate interests of our licensees and other third parties. (Art. 6 (1) f) GDPR).
• Based on your consent to process your personal data (Art. 6 (1) a) GDPR).
• Due to a legal obligation (such as legal retention obligations) (Art. 6 (1) c) GDPR).

5. May we use your personal data for further purposes and share it with third parties?

In addition to the purposes stated under section 4 of this Privacy Policy, we may use your personal data for further purposes. However, prior to such use, we will indicate to you that we may do so and on which legal basis we will proceed. To the extent you provide us with personal data, we will not transmit any such personal data to any third party, except

• to the extent you consented to such transmission: When data is collected you will be informed of the recipient or categories of recipients;
• as part of the processing of your inquiries and/or your orders and your use of our services: to subcontractors commissioned by us to whom we transmit only such data as is required to fulfill the respective assignment and such contractors shall use such data for specific purposes only;
• as part of processing activities pursuant to Article 28 of the GDPR: to external service providers whom we have selected diligently and have commissioned and who are bound by our instructions and by the provisions of the GDPR and are controlled on a regular basis; and
• in compliance with legal obligations: to parties authorized to obtain such personal data.

6. Do we collect and process automated data?

We may collect some information about your use of this website automatically. As with every other web service, our server collects information automatically and stores it temporarily in server log files if the site connects to our servers. In those event, we collect the following data which for technical reasons we need if we are to display the contents of the site to you and to ensure the stability and security thereof (legal basis: Article 6 (1) f) of the GDPR):

• the IP address of the computer from which the inquiry is sent;
• the file inquired about by the client;
• the http response code;
• the Internet page from which you are visiting (referrer URL);
• the date and time the server inquiry is sent;
• the type and version of the browser used; and
• the operating system on the computer sending the inquiry.

This website uses Google Analytics, a web analytics service provided by Google Inc. (hereinafter, “Google”). Google Analytics uses small text files, referred to as cookies, which are saved on your computer to facilitate analysis of your website use. The information generated by cookies regarding your use of this website typically is transmitted to and saved on a Google server located in the United States. If and when IP anonymization is activated on this website, Google will truncate your IP address for transmission among member states of the European Union or to other member states of the Agreement on the European Economic Area. Only in exceptional cases will your full IP address be transmitted to a Google server in the United States and then truncated. At the request of the operator of this website, Google will use the information to evaluate your use of this website, to compile reports on website activity, and to provide the operator of this website with other services relating to website activity and Internet use.

According to Google, the IP address transmitted from your browser as part of Google Analytics will not be merged with any other data held by Google.

You may refuse the saving of cookies by selecting the appropriate settings in your browser software; however, please note that if you do so you may not be able to use the full functionality of this website. In addition, you can object to Google’s collection of data generated by cookies which data relates to your use of this website (including your IP address) as well as to Google’s processing of the data. To do so, download and install the browser plug-in available at https://tools.google.com/dlpage/gaoptout?hl=en-GB .

This website uses Google Analytics with the addendum _anonymizeIp(). This means that IP addresses are truncated before being processed and cannot be associated with individual persons. In the event a personal association to you of any data collected in connection with you is possible, such association is excluded without delay and the personal data is erased immediately.

We use Google Analytics regularly to analyze and enhance the use of our website. The resulting statistics allow us to improve our offerings and make them more interesting for you, the user. In exceptional cases in which personal data is transmitted to the United States, Google is bound by the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework). The legal basis of our use of Google Analytics is Article 6 (1) p. 1 f) of the GDPR.

Information regarding the third-party provider is as follows: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, fax: +353 (1) 436 1001; terms of use: https://www.google.com/analytics/terms/gb.html; overview of data protection: https://support.google.com/analytics/answer/6004245?hl=en; privacy statement: https://policies.google.com/privacy?hl=gb.

This website uses Yandex.Metrica web analytics provided by Yandex Oy Limited Company - Moreenikatu 6, 04600 Mantsala, Finland (hereinafter referred to as the “Yandex”).

Yandex.Metrica uses “cookies,” small text files placed on users’ computers to analyze user activity.

Information collected by cookies does not reveal your identity, but it can help us to improve our website performance. Information about your use of this website collected by cookies will be transferred to Yandex and stored on Yandex’s server in the EU and the Russian Federation. Yandex will process this information to assess how you use the website, compile reports for us on our website operation, and provide other services. Yandex processes this information as specified in the Terms of Use of Yandex.Metrica Service.

You can stop using cookies be making relevant adjustments in browser settings. You can also use the tool https://yandex.com/support/metrica/general/opt-out.html. However, it can affect some website functions. By using this website, you agree that Yandex can process your data in the above manner and for the above purposes.

We also use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Service is provided by Hotjar Ltd, Level 2 St Julians Business Centre, 3, Elia Zammit Street St Julians STJ 3155, Malta, Europe, tel.: +1 (855) 464-6788, support@hotjar.com (hereinafter referred to as the “Hotjar”).

Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link https://www.hotjar.com/legal/policies/privacy.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link https://www.hotjar.com/legal/compliance/opt-out.

7. Do we use cookies?

We also collect anonymous, non-personal information about your use of this website through the use of "cookies," which are small computer files that we transfer to your computer's hard drive that allow us to know how often someone visits our website and the activities they conduct while on our website (such as the pages visited, etc.). Every computer is assigned a different cookie. The information collected by cookies helps us to statistically monitor how many people are using our website and for what purpose. We do not use cookies to store on your computer or to gather information related to your person. You can erase or block the cookie from providing information to us by changing the settings on your computer (please refer to your help screens or manuals). You do not have to accept our cookie in order to productively use our website. If you reject our cookie, however, some of the functions and conveniences of our website may not work properly.

During the course of any visit to Krono-shop.com website uses the following cookies:

1. Functional cookies.

The website uses these cookies for optimal functionality and better user-experience:

• Remembering a user’s language preferences and local site.
• Remembering settings in krono-shop.com

2. Analytic cookies. They are set as a part of the anonymous marketing tools installed on krono-shop.com website (please note p.6 for further information). They are set and used in order to assess website behavior and User-Content interaction. The analytic cookies are used for the following purposes:

• Keep track on the amount of visitors on our websites
• Keep track on the types of content viewed and documents downloaded
• Monitor users interactions with content
• Log site errors

8. What happens to information provided or exchanged using the different possibilities on our website?

General use of our Website

If this website offers any email, feedback, chat room notice board or newsgroup facilities, etc., we may collect the information that you provide or exchange through such facilities. Generally, your provision of your personal data to us through our Site (your last name, first name, e-mail address and/or postal address) is voluntary. This data is used to let you use our facilities in the Site, process your inquiries and/or your orders, The legal basis for this is Article 6 (1) b) of the GDPR or Article 6 (1) f) of the GDPR.  Please note that we cannot be responsible for other parties' use of the information that you make available through such facilities. Please be careful about what personal information you disclose through such facilities.

Newsletter

With your consent you can subscribe to our newsletter, with which we inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent.

For the registration to our newsletter we use dedicated web-form. In addition, we store the time of registration. The purpose of the procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.

The only mandatory information for sending the newsletter is your e-mail address and name. The indication of further, separately marked data is voluntary and is used to be able to address you personally. After your confirmation we will save your data for the purpose of sending you the newsletter (legal basis is Art. 6 Par. 1 S. 1 lit. a DS-GVO).

You can declare your revocation by clicking on the link provided in every newsletter e-mail, by updating your 'My acount' (if you have such) or by e-mail to privacy@krono-shop.com.

We would like to point out that we evaluate your user behavior when sending the newsletter. For this analysis, the e-mails sent contain so-called web beacons or tracking pixels, which represent single-pixel image files stored on our website. For the evaluations we link the data mentioned in Article 6 above and the web beacons with your e-mail address.

9. How can you ensure that your personal data remains accurate?

We aim to keep our personal data about you as accurate and up-to-date as possible. If we are aware that your data is incorrect, we will contact you to get the correct information or - if not possible - delete your data. However, you have the possibility to review or change the personal data collected about you. Therefore, please contact us as set out below under section 15 ("How can I contact you?").

10. Is your personal data secured and how long do you store my data?

We have implemented technology and policies with the objective of protecting your privacy and the information collected from your use of this website from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.

We will erase the data collected from you when saving such data no longer is required or, depending on statutory retention obligations, we will restrict the processing of such data. The legal basis for this is Article 6 (1) b) of the GDPR or Article 6 (1) f) of the GDPR.

11. What happens to your personal data submitted to other websites?

We cannot be responsible for the privacy policies and practices of websites of parties that are not licensees of Krono SHOP or of websites providing for privacy rules and policies that are different from this Privacy Policy, even if you accessed such a third party website using links from this website or you were linked to our website from such a third party website. We recommend that you check the policy of each website you visit and contact the owner or operator of such websites if you have any concerns or questions.

12. Who is responsible for personal data of others provided to us?

The website may ask you to provide personal data of other persons, for example your friends or colleagues, so that we can send them information of our products and services. Before providing such personal data, please ensure that you have obtained their consent to their personal data being used in this way. Such personal data of other persons we will also use in accordance with this Privacy Policy.

13. Can we change the Privacy Policy?

The internet is a dynamic, rapidly developing environment. In the future, we may make significant changes to our gathering and use of information through this website, which may require changes to this Privacy Policy. If we make any substantial changes to this Privacy Policy that affect the way in which we use your personal data, we will post these changes on this website. We may also make non-significant changes to our Privacy Policy that do not affect our use of your personal data. Please check our Privacy Policy on a regular basis so that you stay updated. By continuing your use of this website after such a change to our Privacy Policy, you automatically agree to the changed terms of this Privacy Policy.

14. Can we send personal data abroad?

Krono SHOP may transfer your data to outside partners abroad. If the level of privacy protection assured by law in a foreign country does not comply with internationally recognized standards according to the list published by the Swiss Federal Data Protection Commissioner or has not an adequate data protection level recognized by the European Union, we ensure that your data will be transferred to databases in such countries only if the receiving party has agreed to keep your personal data equally confidential and secure (by entering into model contract clauses e.g.).

15. What rights do you have and how can you contact us?

You have the following rights vis-à-vis us regarding your personal data. You have the right to

• access,
• rectify or erase,
• restrict processing,
• object to processing, and
• portability.

If you would like to contact Krono SHOP about your rights, please contact our GDPR Compliance Officer [privacy@krono-shop.com].

In addition, you have the right to lodge a complaint with a data protection supervisory authority if you are not satisfied with our processing of your personal data.

Personal Data Protection Committee 

Sofia, 2,  Prof. Tsvetan Lazarov blvd.

GPS coordinates: N 42.668839    E 23.377495

Email: kzld@cpdp.bg

Website: www.cpdp.bg

Burgas, 29.09.2021

Copyright © KronoSHOP Ltd. 2021